At Lanhuiqing, we are committed to delivering your skincare products safely and efficiently. This Shipping Policy explains our shipping process, delivery timelines, and important information regarding orders placed through our online store.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed during weekends or holidays may require additional processing time. Once your order has been prepared and shipped, you will receive a confirmation email with shipping details and tracking information.
Shipping Time
Delivery times may vary depending on your location and shipping method selected during checkout. Domestic orders generally arrive within 5–10 business days, while international shipments may take longer depending on customs and courier services.
Shipping Charges
Shipping costs are calculated during checkout based on your delivery location and selected shipping method. Promotional offers such as free shipping may be available during special campaigns or seasonal events.
Tracking Orders
Once your order has been shipped, you will receive tracking information via email. Customers can monitor shipment progress and delivery updates directly through the courier tracking system provided.
Delayed or Lost Packages
While we work closely with trusted shipping partners, delivery delays may occasionally occur due to weather conditions, customs processing, or carrier issues. If your package appears delayed or lost, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. Lanhuiqing is not responsible for delays or failed deliveries caused by incorrect addresses or incomplete contact details.
Contact Us
If you have any questions regarding shipping, delivery status, or order assistance, please contact our customer support team through our website. We are always happy to help ensure a smooth shopping experience.